Please carefully review the present Terms and Conditions (“TCs”) regulating your interactions, in your capacity as consumer (“Consumer”), with Sophia Naturalis EOOD, CIN 202733811, with registered seat and address at 22 Slavianska str., 1000 Sofia, phone No: +359899229269, in its capacity as seller (“Seller”) of the cosmetic products available on this webpage (“Products”); and regularly check for amendments. The present TCs aim to inform you about your rights and obligations in relation to the purchase of the Products.
With pressing the button “Continue” or “Confirm Payment” on the check-out page you confirm that you have legal capacity to accept the present TCs and have provided express consent.
The products we offer contain detailed description including all the ingredients of each of our products on the present webpage. Next to the picture of each product you can see the relevant price. Please note that the referred price is a per-unit price and does not include delivery fees to the address you require.
You do not need to register as a Consumer in order to perform a purchase of any product on our webpage, the registration is at your discretion. The registration is performed with an email address and password of your choice, which allows the storage of your data for following orders. You have the right to choose the product, the quantity you would like to purchase, the place of delivery and to continue to ‘confirmation’ and ‘payment’ without prior registration. In case you decide not to register, the delivery address shall be filled-in with each order. If you decide to register, you may change or amend the delivery address with each order.
The delivery is performed by courier of our choice, according to the terms and conditions of the courier, the type and term of the order, which you opted for. We deliver all reasonable efforts to satisfy your expectations, based on the availability of the products and to ensure delivery within 24h to 3 working days. More information about the terms of delivery and the status of your order can be provided upon request. Standard delivery of products from our webpage on the territory of the Republic of Bulgaria is at the expense of the Seller, except for the case of return. Express delivery of purchased products and delivery of samples shall be paid by the recipient at the moment of confirmation of the order.
Prior to sending your order to us through the webpage, you will have to choose the payment method by ticking one of the available boxes right before “Acceptance of the TCs”.
In the event a product is no longer available, you will be notified automatically at the moment of the confirmation of the order, through “Order Confirmation” or “Payment Confirmation”.
If your order has been successfully confirmed you will receive an email on the email address you provided with the confirmation containing the list of ordered products, the value of the order and the expected time for delivery. You have the right to return your order at any time within 14 days as of the date of receipt of the ordered products at the address you provided, without justification, if the products have not been opened and were stored according to the conditions for storage of cosmetic products.
In case of doubt that a Product subject to return has been opened, used, not properly stored or its packaging has been altered, we retain the right to refuse acceptance of the claimed return.
For any return you need to send the product back to us at 22 Slavianska str. 1000, Sofia, together with the return form available on our webpage (“Return Conditions”). If the Return Conditions have not been fulfilled, we retain the right to refuse return. In case of refusal of return, the products will be sent back to the original delivery address. The return expenses are at your charge (in case of refusal for return, in both directions). If the Return Conditions have been observed, we undertake the obligation to provide reimbursement of the product price after deduction of the value of delivery, at the bank account provided by you at the following email address email@example.com, within 14 business days as of the receipt of the returned product.
Our consultants are at your disposal every step of the way, on the above mentioned email address within their working hours: Monday to Friday, from 10am to 7pm.
The present TCs and any related concerns shall be governed by Bulgarian law and the exclusive competence of Bulgarian courts.